QUALITY
CONTROL POLICIES
We maintain distributor satisfaction through:
- Product Quality: ISO 9001:2015 quality management, consistent specifications and low defect rates.
- Certifications: FSC Chain of Custody (sustainability credentials) and USFDA food-contact compliance (specialty grades), enabling access to regulated and sustainability-focused applications. BIS certification for various writing-printing and photocopy papers.
- Reliability: On-time delivery performance and supply continuity from integrated manufacturing.
- Customization: Product specifications tailored to customer applications and technical support for application development.
- Service: Dedicated sales support and complaint resolution.
- Commercial Terms: Competitive pricing, volume incentives for dealers and credit facilities where appropriate.
